Poly Edge E450 display panel not showing when users are on a call

[JenPederson]

We are new to Zoom Phones and the Poly Edge E450 brand of phones. We are trying to figure out how to see when other office members are on a call using their desk phones. In the past (old provider and phones) if a co-worker was on a call a red call indicator would appear showing they are currently on a call. If they were available for a call they would show as green.  I called Poly support and they indicated that this is a phone provider setting. However when I called Zoom they indicated that it was either a Poly setting or could be managed with the Power Pack ($25/user/month). My research indicates that power pack has nothing to do with the physical phones and only allows for higher visibility of call traffic on the zoom phone dashboard. 

Has anyone else had this issue and if so, how do we fix this? Is this a phone setting or a zoom setting? 

Thank you in advance. 

[Eliot · Accepted solution]

Hi Jen Pedersen,

you can use busy lamp feature (blf) on your poly edge e450 by setting up a key for each line you want to monitor. 

please see zoom support article. 
https://support.zoom.us/hc/en-us/articles/360036860751-Setting-up-speed-dial-and-busy-lamp-field-BLF...

thanks,  Eliot

[Eliot]

hi jen pedersen,

Zoom has some very helpful support articles on point with your questions. In addition to blf, you may be able to use shared lines.

Supported Desk Phone Features

For example, this article shows Zoom features supported by Poly E series desk phones such as your E 450.  Among the features supported are:

Shared lines (Call delegation and shared line groups) - The following phone models support call delegation and shared line groups.

Poly: Edge E series, CCX 400/500/600/700, VVX 150/250/350/450

Speed dial and busy lamp field - The following models support speed dial and busy lamp field:

Poly: Edge B10/B20/B30 and E series, CCX 400/500/600/700, VVX 150/250/350/450
Note: For Edge B series models, speed dial only supports characters 0-9,*,#,a,b,c,d. “Pause” is not supported.

https://support.zoom.us/hc/en-us/articles/360029698771-Supported-desk-phone-features

Shared Lines

https://support.zoom.us/hc/en-us/articles/360038904612-Using-shared-line-groups-desk-phones-

https://support.zoom.us/hc/en-us/articles/360038850792-Setting-up-shared-line-groups

Customizing Line Keys

https://support.zoom.us/hc/en-us/articles/360040587552-Customizing-line-keys-and-positions-settings

Quick Start Guide for Poly E Series Desk Phones

https://support.zoom.us/hc/en-us/articles/15529392952077-Quick-start-guide-for-poly-Edge-E-series-ph...

Poly also has useful documents such as

https://www.poly.com/content/dam/www/products/support/voice/edge-e/user/3725-47488-001A_EdgeESeries_...

https://www.poly.com/content/dam/www/products/support/voice/edge-e/user/3725-47512-001A_EdgeESeries_...

https://docs.poly.com/bundle/edge-e-user-guide-current/page/before-you-begin.html

https://docs.poly.com/bundle/edge-e-administrator-guide-current/page/before-you-begin.html

https://docs.poly.com/bundle/edge-e-parameter-reference-guide-current/page/before-you-begin.html

https://www.poly.com/content/dam/www/products/support/voice/edge-e/user/pvos_edge_e_bluetooth_qt.pdf

thanks,  eliot

[JenPederson]

Thank you so much Eliot! This did exactly what I was looking for. You're a life saver.