Pixel 10 virtual background

[anna_naden]

Nobody seems to know if my pixel 10 phone supports virtual background 

[SeanGaines]

@anna_naden  Based on Zoom's specifications, the Pixel 10's Tensor G5 processor and other powerful specs comfortably exceed the minimum requirements listed here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060007

Please try enabling a virtual background using these steps and let us know how it goes:
1. Open the Zoom app and join a meeting.
2. Tap the screen to show the meeting controls.
3. Tap "More" (the three-dot icon).
4. Select "Background & Effects".
5. Choose a background from the default options or tap the "+" icon to upload an image from your device's photo gallery.

Thank you for using Zoom!

Sean

[anna_naden]

"Background and Effects" is not there. The list is Audio Settings, Caption Settings, Meeting Settings and Disconnect Audio. 

Of these, Meeting Setttings leads to "Always Show COntrols", "Meeting Topic", "Show name when participants join", "Show non video participants", "Show my video in gallery", "Stop incoming video"

Background and Effects is not present. 

The version of zoom is 6.5.12.33008. Uninstalling and reinstalling does not change the version number

Playstore itself, however, reveals a possible issue - kind of a long shot. I'm investigation and will reply.

[anna_naden]

I replied in great detail but my reply has been deleted. the short story is that Background and Effects is not on that menu at any level or depth

[anna_naden]

I have three times attempted to post a reply. It seems I am not allowed to participate in this discussion even though I am the stakeholder. The message I get is "fix the highlighted errors before continuing." However there are no highlighted errors

[K23oo]

私もPixel Fold 10 proを使用していますが、そもそも「背景と効果」のメニュー項目自体が出てきません。これはスマートフォン側の不具合なのかアプリ側の不具合なのか不明ですが、どなたか原因や解消方法がわかる方おられるでしょうか。

[alenka82]

Hi @SeanGaines , even though per spec Background & Effects should be available on Pixel 10, in practice this menu option is completely missing. I tested on multiple devices and confirmed this is not isolated to a specific device/installation. Has this capability been tested on Pixel 10 explicitly? Thanks!

[CarlaA]

Hi everyone, 

Thanks for sharing these reports and for testing across different Pixel 10 models. Our team has confirmed that the missing Background & Effects menu on Pixel 10 devices is a known issue. The fix is scheduled to be included in the upcoming Zoom app version 6.6.10.

Once that version becomes available, please update your app and the blurred/virtual background option should appear as expected.

Thanks for your patience while this gets resolved!

[alenka82]

Thanks for the update @CarlaA ! I am really happy to hear this. Would you please advise when Zoom version 6.6.10 is slated to be released? Thanks! 

[puneet_nexus]

Any update on when is this version scheduled to be released?