Phone Audio Cuts out for notifications from other applications

[Phil_Stages]

I have a problem where the phone call I'm on loses audio when another application has an audio notification. For instance, if I'm on a zoom Phone call, and a Slack message or an email comes in, and Slack or Outlook has a chime, then I lose the audio from my Zoom call. 

This just started happening yesterday - it hasn't been a problem for the last two years that we've been using Zoom phone. 

I'm on zoom desk top, version 5.13.11 (13434)

[Mxms]

I have the same problem. Pixel 6, updated to latest software for both zoom and the OS.

Started happening recently and then zoom becomes unusable because I don't want to fumble with my phone while driving. After any notification that has a chime, zoom audio cuts out permanently. A workaround I found was to open zoom chat and then then go back to the call. This seems to allow zoom audio to resume sometimes.

[Eliot]

hi phil_stages,

please try zoom desk top current version 5.14.11.

thanks,  eliot