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Park Call Failed, please try again

PuneethGN
Newcomer
Newcomer

Once after calling Medicare phone number, if we type "*" & "Any Numbers" as an response for IVR prompts for example (2*46*212*) getting an error stating "Park Call Failed, please try again". Any ways to fix this issue?

3 REPLIES 3

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi puneethgn,

 

please see

Using call park

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065454

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

Hi Eliot,

 

Nope as a site user I am not able to do any changes in Park settings, is there any other way to disable the park setting and type "*" & "numbers" for IVR prompts?

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi puneethgn,

 

please contact your zoom administrator for help with park settings.

 

thanks,  eliot