Incoming calls

[rjlatter]

I am not hearing incoming calls to my mobile. It works find on my PC, just not mobile. Could it be an issue with internet connectivity or something else? The incoming call displays on my mobile screen, just no sound to alert me to the incoming call on my mobile. If I ring my mobile from another mobile it rings with sound.

[FORE-Craig]

Hi @rjlatter 

I don't think that it has anything to do with your network connection, since the alert appears. On your mobile, I would go to Settings > General and look at the Ringtones section options, which includes a choice of ringtones as well as the volume for ringtones and for call waiting. These settings are independent of similar settings in the Zoom desktop app (which are found in Settings > Audio).

I hope that helps!