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Identifiyng phone lines on Yealink phones

AlexDo
Explorer
Explorer

Hello, we are using the system for a week and can't identify which line is ringing in the phones.

Any help here will be appreciated.

Thanks,

Alex

1 ACCEPTED SOLUTION

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

zoom has a quick start guide for yealink phones.

Quick start guide for Yealink T4/T5 series – Zoom Support

 

according to the guide:

How to receive a call

During an incoming call, you will see a call notification with the caller ID name and number. The call notification on Yealink phones appear the same regardless of whether the call was routed through your direct phone number, main company number, or a call queue you're a member of.

Note:

  • The Zoom desktop client and mobile app display more detailed incoming call notifications so you can identify calls to a direct number, company number, or call queue.
  • While in a call, your in-call status will be synced with the Zoom desktop client and mobile app. Your Zoom contacts will be able to see that you're in a call.

View solution in original post

2 REPLIES 2

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

zoom has a quick start guide for yealink phones.

Quick start guide for Yealink T4/T5 series – Zoom Support

 

according to the guide:

How to receive a call

During an incoming call, you will see a call notification with the caller ID name and number. The call notification on Yealink phones appear the same regardless of whether the call was routed through your direct phone number, main company number, or a call queue you're a member of.

Note:

  • The Zoom desktop client and mobile app display more detailed incoming call notifications so you can identify calls to a direct number, company number, or call queue.
  • While in a call, your in-call status will be synced with the Zoom desktop client and mobile app. Your Zoom contacts will be able to see that you're in a call.

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

on my yealink sip-t54w, the line an incoming call is received on lights.  please see screen shots.