IVR - Dial Users Extension

[todds]

I don't see anywhere in the IVR setting to allow someone to directly dial a users extension if known. For example, assign key "#" or one of the numbers and then dial the users extension.   So the IVR Greeting would be recorded to say:  "If you know the party's extension you would like to reach press # and the 3 digit extension".   Or "If you know the party's extension you would like to reach press 9 and the 3 digit extension"

[todds]

Well I probably should have played the default greeting. I guess it does it by default. I didn't think it would just allow you to enter an extension without entering in one of the menu keys. 

[sachinzoom]

@todds 

Welcome to Zoom community.

That is correct, Dial by extension is a part of the default greeting. Not available as an IVR key option. Dial by name however is an IVR key option.

[cemala]

Does that require any additional buttons/numbers to be pressed? I have a phone number going to an auto receptionist with a text-to-speech greeting which then routes to a live receptionist, but dialing valid extensions does not seem to do anything. Pressing star skips the greeting and goes directly to the route option.