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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

I am unable to send SMS

TaxCutter
Newcomer
Newcomer

‎2024-03-28 11:16 AM

I am using Zoom's premium service, which includes unlimited calling and SMS within the USA and Canada. While the calling functionality works perfectly, I have encountered difficulties with sending SMS messages. Every time I attempt to send a message, I receive an error notification, preventing the message from being sent.

As this feature is crucial for my business communication needs, I kindly request your assistance in resolving this issue promptly. Please help me and provide guidance on how to rectify the problem so that I can continue utilizing the full capabilities of the premium Zoom service. I pay USD 17 every month.

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crissyd
Zoom Employee
Zoom Employee

‎2024-03-29 02:58 PM

@TaxCutter Aside from having a Zoom Phone license and Account owner / admin privileges, you also need ensure that 10DLC is enabled. Have you created your brand and submitted your SMS Campaign for approval?

 

FAQ: Why do I need to sign up for 10DLC, I am not doing campaigns?

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