SMS templates usage

[AdaZebra]

I love that there is an SMS templates section in the admin portal so that I can make it easy for my call center volunteers to respond in a similar way. (Found in Account Management > Account settings > Zoom phone > SMS templates) I set up several SMS templates in the portal, but can't figure out how to use them when actually texting. We've tried the iOS app, the MacOS app, and the web app. Is there a setting I need to set elsewhere to allow my users to use these templates? 

[crissyd]

@AdaZebra Users who intend to use the SMS templates need a Zoom Phone Power Pack license. Admins don't need the license to create / add the templates.