How many minutes are allowed on a recording with a pro account?

[Nonpartisan]

I have a pro account for our non profit organization meetings that last from two to three hours.  I've always recorded to the cloud.  Today I got an email saying that I could only record for 90 minutes.  Is this true.  Tthe chat helper will not answer my questions.

[Eliot]

hi nonpartisan,

please see the zoom support articles below.  i did not see a limitation for 90 minutes.  maybe you have reached your storage limit?

Cloud recording storage capacity (zoom.com)

Managing cloud recording usage limits (zoom.com)

Changing basic and advanced cloud recording settings (zoom.com)

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[illashiza12]

The email you received is accurate. With a Pro account, cloud recordings are limited to 90 minutes per session. Consider alternatives like local recording or splitting longer meetings into shorter segments to accommodate this limit