Extension numbers no longer working

[ClareCIMC]

Hi - we use Zoom phone desktop apps and Polycom phones. Our extension numbers are working on the Polycoms, but not dialing from the App. When keyed in, possible contacts are displayes as suggestions, not the colleague. Suggestions? 

[Eliot]

hi clarecimc,

make sure dial by name directory is enabled.  toggle it to enabled.

Using a dial-by-name directory – Zoom Support

Managing Zoom Phone directory – Zoom Support

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thanks,  eliot