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Enabling SMS for a single number account

IndieLawyer
Newcomer
Newcomer

‎2025-07-25 06:25 PM

After successfully porting a number from RingCentral, I cannot enable SMS to work with the single number.  I have tried unbinding the number from the auto attendant, but get the message: "main company number can not change".  Any help would be appreciated!

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1 REPLY 1

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2025-07-31 06:15 AM

hi @IndieLawyer 

 

Ask Zoom support (open Support ticket) to reassign your one telephone number from your auto attendant to your own extension.

 

After this has been done by Zoom support, enable SMS.  At this point, you should be able to receive SMS.

Setting up SMS

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069635

 

To send SMS, please follow the instructions for 10DLC for sole proprietors.

 

10DLC support for sole properietors

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0079663

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

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