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Display the BLF status of Desk Phones from Desktop App

kcp409
Participant
Participant

‎2023-12-04 12:36 PM

How do you display the BLF status of desktop phones from the desktop application? I have a receptionist that will be using the desktop application for call transferring who will need to monitor the status of physical phones. 

 

Right now all phones just show as "offline" under contacts. See photo attached. However, anyone using the desktop application shows the correct status.

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