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Cutting back on toggle tax: Penn Community Bank fosters productivity through seamless experiences.

CamilleSh
Zoom Employee
Zoom Employee

‎2023-01-19 11:05 AM

When Penn Community Bank found they were wasting resources jumping between disparate solutions, they turned to Zoom for help.

 

Toggle tax (noun)

  1. The time and cost wasted by switching between apps to get work done. 

Andrew Duckworth is one of its biggest opponents. Andrew, IT operations specialist at Penn Community Bank, realized his organization was wasting resources — time and screen real estate — jumping between disparate solutions, sapping productivity as a result. So, he began solving the issue with a new phone management solution from his current meetings provider, Zoom. Soon, Zoom Meetings, Zoom Phone, and Zoom Rooms became ubiquitous across Penn Community Bank’s workspaces.

 

👀Read the entire customer story here: https://explore.zoom.us/en/customer_stories/penn-community-bank/ 

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1 REPLY 1

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2023-01-23 03:10 PM

hi camillesh,

 

i had a similar experience with a community bank in new jersey with 400 employees and 30 locations.  from start to finish it took 90 days.  bank used zoom pso for guidance, porting from multiple carriers and complex setups.  on cutover, the old avaya phones stopped ringing and the new poly started ringing.  after more than one year, not a single complaint to IT. cfo likes the 2/3 reduction in costs.

 

thanks,  eliot