Changing an existing text-to-speech greeting

[brad_bell]

I noticed a new option for the Greetings & Leave voicemail instruction allowing to edit an existing greeting. But when I click to edit an existing text to speech greeting the "upload" option is showing instead of the text-to-speech window.

How do you change an existing greeting? 

[ccameron]

@brad_bell,

If you click over to the "text-to-speech" option to the left of "upload", you'll be able to edit

Hope this helps. If this answers your question, please accept as solution.

[pucketlz]

It doesn't allow you to edit the current one. Only create a new one as near as I can see. 

[ccameron]

I am able to edit my current ones. Should be available for you.

Can you maybe take a video of your attempt so I can advise from there?

You'll click edit > choose from asset library > click the 3 dot ellipses of your text-to-speech > select edit > click the text-to-speech tab > from there you can make edits on name, category, language and message.

[pucketlz]

It doesn't show my existing text-to-speech verbiage to edit. I'm a Zoom Admin on an Enterprise account and just testing the new feature. It doesn't show my old text-to-speech verbiage.

[FORE-Craig]

Hi @pucketlz @brad_bell @ccameron 

You can edit the instance of the Audio Prompt - meaning you can change the audio attachment while retaining the name so that you don't have to relink to a new Audio Prompt in your various settings, BUT the Text that is converted to Speech is not saved unfortunately after the conversion.

I have found this less than ideal, especially when you just want to change a word, a date, etc. 

You can submit a enhancement request for it though at https://zoom.us/feed 

[Eliot]

great news!  the text of new text to speech greetings can now be edited.  please see attached screen shot. 

previously, this could not be done; you had to retype the text rather than edited it because only the audio was saved.  old text to speech stills needs to be typed in.  

[ccameron]

Thank you for pointing that out @Eliot!

@pucketlz & @brad_bell. Any previously made text-to-speech options will need to be retyped, it appears.

Newly created options will be editable as mine were in my testing.