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Calls not ringing on zoom app when on history tab

cbraun
Newcomer
Newcomer

‎2024-08-06 09:22 AM

We have noticed that some cellular devices will not receive phone calls when the zoom app is on the history tab. The only way the device will receive calls is when the device in on the lines tab. I cannot replicate this on all devices, but have narrowed it down to those devices that are receiving the calls from call queues. Is there a setting anyone knows of that I have missed or is anyone else able to replicate this on their own call queues?

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