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Calls not dialing out

TheRealQuissy
Newcomer
Newcomer

‎2023-09-08 09:25 AM

Has anyone else experienced difficulty dialing certain numbers? We've noticed that some calls result in a 'Call cannot be completed' message, but when we try the same number on our personal phones, the call goes through without any issues.

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Gus_Lippolis
Contributor I
Contributor I

‎2023-09-08 10:43 AM

Are the numbers you are dialing recently ported?

Presume you are able to dial other numbers without issue.

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TheRealQuissy
Newcomer
Newcomer
In response to Gus_Lippolis

‎2023-09-08 11:44 AM

No these are numbers we have been using for a while now. Some ported and some directly from Zoom. We are able to dial out to other numbers without issues but when calling a therapist or private hospital, we experience not being able to dial out. 

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