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Calls are not recording

AS21
Newcomer
Newcomer

‎2024-04-10 04:44 PM

I have configured the Account Management > Account Settings > Zoom Phone > Automatic Call Recording = True / Enabled.

 

I have ensured the Access Member List includes my accounts and I have access to Access, Download, Delete, Play all recordings.

 

When I log into Zoom and go to Phone > Recordings tab, there are no calls in the list to listen to.

 

Can I please get some assistance with this issue?

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