Call handling ring mode not working on web

[TBaskerville]

We have had several users comment that when they select simultaneous to ring to all devices it doesn't happen.  It will only ring one device instead of all at the same time.  This has only happened recently.  Is there is fix or is this a broken feature since the last update?

[Eliot]

hi tbaskerville,

i have windows zoom workplace version 6.1.1.  when i select simultaneous ring, all my devices ring.

what zoom app and version are being used by your users experiencing this issue?

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[TBaskerville]

We are running windows 11 version 6.1.0 for Zoom Workplace.  This did not answer my question.

[Eliot]

hi tbaskerville,

Suggest you consider:

(a) update to 6.1.1,

(b) remove zoom workplace app and reinstall OR

(c) zoom clean and reinstall on those computers with the issue.

Uninstalling and reinstalling the Zoom application

thanks,  eliot