Parking Calls

[dotoole12]

We have park buttons on desk phones, 801,2,3,4. When users answer calls on mobile app, the first Park is something like 837. How can we get mobile app to have 

[Eliot · Accepted solution]

hi @dotoole12 

After a call park or private call park line has been configured in the keys and positions settings, account owners and admins can enable those lines to appear on Zoom desktop and mobile apps.

When enabled, users can view and retrieve parked calls, park calls to specified locations, and configure park locations using keys and positions on their mobile devices. This feature aligns the call park experience across IP devices and mobile apps, enabling users to manage parked calls consistently regardless of their device.

please see zoom support article for details: 

Allowing desktop and mobile apps to use keys & positions

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0076453

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot