Call Monitoring

[TSprake]

We have a number of sales reps that all need to monitor each other. In addition, we have managers that need to monitor the reps but not be monitored. 

The issue we see is that reps cannot be members of a monitor role and a monitored role. 

Has anyone found an easy workaround for this or a similar scenario?

[Eliot]

hi @TSprake 

I think you can set up multiple call monitoring groups with appropriate Privileges such as Listen, Whisper, Barge and Take Over.

For example, you can set up:

Sales monitoring group 1

Monitors

Sales1

Sales2

Sales3

Monitored

Sales4

Sales5

Sales6

Sales monitoring group 2

Monitors

Sales4

Sales5

Sales6

Monitored

Sales1

Sales2

Sales3

Sales Supervisors monitoring group

Monitors

Super1

Super2

Super3

Monitored

Sales1

Sales2

Sales3

Sales4

Sales5

Sales6

I believe that the restriction that you mentioned only applies to identical pairs.
“Phone users can belong to multiple call monitoring groups, but monitor/monitored pairs can't be duplicated. For example, if Grant (monitor) and Carly (monitored) are in group A, you can't create another group with Grant as a monitor and Carly as a phone user that can be monitored.”

Please see Zoom support articles:

Setting up call monitoring

Using call monitoring

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062921

[TSprake]

Thanks, yeah we are trying to get around it with separate groups but basically to do what we want we'd have to create a group for each rep and then any time a new person starts not only create a new group for them but add them to all the existing groups.

I imagine there is a technical reason here but being able to add all to monitor and listen to each other would be ideal.