cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Call Forwarding with Extensions

abaker62
Newcomer
Newcomer

‎2022-12-20 12:16 PM

I am new to Zoom Phone and am trying to set up the Auto Receptionist to allow the user to look up an extension by typing in the first 3 letters of the user's name they are looking for. Is this possible?

0 Likes
1 REPLY 1

FORE-Craig
Expert
Expert

‎2022-12-20 01:09 PM

Hi @abaker62 

 

Do you mean that you'd like incoming callers to be able to be connected to someone by looking up their name when the call is answered by the Interactive Voice Response (IVR) for the Auto Receptionist? 

 

If that is the case, it is called Dial-by-Name in Zoom Phone. Following are the instructions to set it up:

https://support.zoom.us/hc/en-us/articles/360044452031-Creating-a-dial-by-name-directory

 

I hope that helps!

 

 

 

Craig