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Diagnostic Reports for VoIP QOS

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aBrown007
Explorer
Explorer

‎2022-12-20 02:10 PM

Forgive me if I've missed the documentation but are there any QOS diagnostics inside the Zoom Admin Console or in Analytics and Reports for Zoom Phone Power Pack?  Something with Cradle to Grave detail on packet loss or delay?

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BrandonS
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2022-12-20 03:55 PM

See here

 

If you don't see it in your admin portal you could also try signing in to zoom.us and then go to: https://zoom.us/pbx/page/account/metrics/pbxqos/#/dashboard/quality/overall

 

 

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BrandonS
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2022-12-20 03:55 PM

See here

 

If you don't see it in your admin portal you could also try signing in to zoom.us and then go to: https://zoom.us/pbx/page/account/metrics/pbxqos/#/dashboard/quality/overall

 

 

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enielsen
Creator I
Creator I

‎2022-12-21 09:43 AM - edited ‎2022-12-21 09:44 AM

The dashboard for Zoom Phone has QoS info as Brandon mentioned.

One can also have a Network Diagnostics feature added to one's Zoom account so one can use the web portal to do a basic test that shows latency, etc for a test call....