cancel
Showing results for 
Search instead for 
Did you mean: 
2025 CMX Awards

The Zoom Community has won Best Customer Support Community in the 2025 CMX Community Industry Awards!

Celebrate with us

Account Consolidation

MBA786
Zoom Partner
Zoom Partner

I'm currently combining two subaccounts into one parent account.


Let's say abc.com is the parent account domain.


Both @Abc.com and xyz.com are mixed together in the two subaccounts.

I continue to take the following actions:

When I add and invite a user on the parent account whose domain is abc.com, the user should choose "Consolidate into Account" because his domain is the same as the parent account's.

Similarly, when I add and invite a user on the parent account, whose domain is xyz.com, the user should choose "Update Email Address" because domain is the different from the parent account's.

Additionally, under the association Domain section under account management >> account profile, I find three options:

 

Manage users with the same domain

Allow users with the same domain to consolidate into this account

Allow users with the same domain to sign up for Zoom

Which option should I select?

 

Thanks

0 REPLIES 0