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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

10DLC Campaign Registration

haprecon
Newcomer
Newcomer

‎2024-04-29 09:34 AM

When I am trying to register a campaign, zoom wont let me select a Campaign type. We are zoom phone users. 

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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2024-06-21 02:10 PM

Hi @haprecon thank you for posting for the first time and I sincerely apologize for not having gotten around to your post. 

 

Are you currently still experiencing issues registering your campaign? Please feel free to go over the 10DLC Campaign creation checklist found here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0010208.

 

I also highly encourage you to review the recording of the Zoom 10DLC SMS Campaign Enforcement Webinar here: Recording - Zoom 10DLC SMS Campaign Enforcement Webinar. It has some great tips and information on how to successfully submit your campaign as well as common rejection reasons and how to fix them.

 

Please let me know if you have further questions!


Carla (she/her/hers)
Zoom Community Team
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