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Betty4
Newcomer
Newcomer

‎2022-02-03 02:45 PM

when I stop video the screen goes to a small square. Why

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2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2022-02-10 09:53 AM

Hi @Betty4, mind sharing a screenshot or a short clip of what you're experiencing? 

 

You can try uninstalling and reinstalling the Zoom desktop client to see if that fixes the issue? To uninstall please follow this help article https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom and to install again just go to zoom.us/download.

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2022-02-14 06:38 AM

Hi @Betty4, just checking in on my reply! Are you still experiencing that issue with the 'video going into a small square'? 

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Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
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