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zoom keeps crashing

vbg1038
Newcomer
Newcomer

This is what keeps popping up

 

The last time you opened zoom.us, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?

3 REPLIES 3

Bri
Community Moderator | Employee
Community Moderator | Employee

Hi @vbg1038 , is this still happening? If so, what device are you using and what version of Zoom? 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

Hi @Bri ,

I'm encountering the same issue. (MacOS Sierra 10.12.3 ; Zoom 5.15.0 (19644)) 

 

Every time I try to open my Zoom desktop client, it gives me the the "Zoom quit unexpectedly" error message. The error message freezes and disappears quickly, so I can't even type in the text box. Then the "Problem Report for zoom.us" window pops up. When I try to click "Reopen" the cycle just repeats again. 

 

I've tried restarting the computer, and uninstalling and reinstalling Zoom, and the problem has not been solved. Thanks for your help! 

Zoom quit unexpectedly - 2023-06-19 at 12.20.15 PM.png

willjoe2442
Contributor I
Contributor I

Fix Zoom Keeps Crashing On Windows 11
Force Restart Zoom App.
Reboot the System.
Check for Zoom Update.
Roll-Back Camera Driver.
Update the Camera Driver.
Check the Network Connection.
Change Zoom App Video Rendering Settings.
Repair Corrupted Files.

 

 

Regards,

Diana