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zoom does not connect to internet in Mac

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Poonam
Newcomer
Newcomer

‎2021-08-16 02:00 AM

I have  installed zoom app in Mac but it seems not let me login using my id. Every time it says that unable to connect to internet. 

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yuan-stanley
Participant
Participant

‎2021-09-08 05:59 PM - edited ‎2021-09-08 06:00 PM

If you have a Mac - I had this issue for ages and was unable to resolve it. I finally did a little more looking, and found this StackExchange post that suggested uninstalling Zoom by using their uninstall file instead of putting the Application in the trash.

 

https://superuser.com/questions/1671647/zoom-on-macos-catalina-hangs-on-connecting-gets-error-unable...

 

I did this by going to Applications -> right clicking on zoom.us -> Show package contents -> open Contents -> open Frameworks -> use the ZoomUninstaller file.

 

After this, I reinstalled and it successfully worked.

FYI @Poonam @SBZ @Gunni @earthclod in case any of you are still hitting this issue.

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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2022-06-02 08:21 AM - edited ‎2022-10-11 08:19 AM

Hi everyone!

 

On behalf of the Zoom Community team, we wanted to thank you all for the helpful contributions made on this topic.

 

Because of the insightful feedback shared here on this community post, we created a new support article outlining how to troubleshoot the Zoom error on macOS: You cannot connect to Zoom.

 

We encourage you to visit and review this article to help you troubleshoot: Zoom error on macOS: You are unable to connect to Zoom.

 

Thank you!

Moderator

Zoom Community Team


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

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vraocheedella
Newcomer
Newcomer

‎2023-06-16 12:15 PM

It did not work for me. Can someone suggest the right way to fix the issue

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