unable to use camera, forced to have virtual background

[LineHou]

anyone knows how to email to zoom support???

I need your help for camera settings, i have trouble what ever i do, i have never before experienced this.

i have trouble with opening my camera, virtual background is locked.

 I did uninstall and reinstalled - no effect.

What ever i enable or disable virtualbackground in my settings it is the same, see screenshots.

The None background is passive, virtual background is locked.

Picture 3: Notice that default golden gate is active, whatever settings.

I disable virtual background on the web account and restart the client, restart computer.

I client request enable virtualbackground for using camera.

Can you please help me?

What is happening?

[gnrb]

Sometimes this happens if your computer isn't able to use virtual backgrounds. You may have to update your graphic drivers. I couldn't use virtual backgrounds on my old laptop until I upgraded the amount of RAM. Unfortunately I can't see your photos to know if this is a similar issue.

[Roger123]

Just updated the Zoom app in my Mac M1 and to my surprise, it auto-blurred my video back ground even if the VIRTUAL BACKROUND settings is currently defaulted at "NONE". I'm using my Sony camera as my webcam and its lens produces more pleasing/natural blurry background than the app. How to remove the auto-blurr effect? I tried downloading the old versions to my M1 but the auto-blur is still there and I can't remove it.