trouble loading virtual backgrounds

Community

On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Every time I try to load a Virtual Background, I get a spinning wheel and then my force quit window shows Zoom as "not responding". I've terminated my account, thinking old images or videos were the issue. However, when I opened a new account I'm running into the same problem. This has never happened before: wondering if there is a bug?

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