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Zoom AI Companion2021-09-09 03:38 PM
suddenly stucked while meeting, all the functional buttons disappeared, can still hear the sound. cannot even close it. And this happens several times. Only if the host finish the meeting , so I can exit.
2021-09-10 11:50 AM
Hey @BOBOBO, this is totally new to me! You may be experiencing 'freezing' from hardware acceleration from Video and or Share Screen. Firstly, have you tried uninstalling/reinstalling Zoom or updating Zoom to the latest version?
Looking at your screenshot, if you're sharing a screen try enabling or disabling the following two checkboxes ⤵️ and let me know if this helps your Screen Sharing experience from 'freezing'. You can locate this within the Zoom client settings > Share Screen > Advanced
If your video begins to start 'lagging' you can try to disable or enable the following checkboxes, located in the Client Settings > Video > Advanced
This may be a start to troubleshooting your issue! If this helps, please let me know! If not, I'd suggest reaching out to our Zoom technical support team. 🙂