speaker WORKS to test mic but FAILS other time

[WilliamJ]

When I use the "test speaker and microphone" option from within zoom the speaker test fails BUT the microphone test works and I can hear the microphone playback through the speakers.  Speakers work for other apps and tests on the laptop which is less than 3 years old.

Zoom has worked fine for me with the windows desktop app for 2+ years. I was testing some headphones today in the 1/4" port and when I took them out the speakers no longer work properly in the zoom desktop app.

I've tried uninstalling the app

Correct speaker is selected (system speakers built into laptop)

Speakers tested and work both through system setting and also if I launch a zoom meeting from the web client

Sound is not muted or turned down

Greatly appreciate any assistance.

[Viroman2000]

Exactly the same problem with speaker test fails BUT the microphone test works and I can hear the microphone playback through my laptop speakers. Same thing happens when using my wired Jabra headset. The best I can get when doing the speaker test is a short "boop" at the start of the test. 

I'm using an ASUS Zenbook with Windows 11. ZOOM is basically useless to me on this laptop. 

[MGSR]

Hello there,

I'm sorry for the inconvenience you experienced. 

Kindly check out this article for troubleshooting audio issues.

Please let us know if this helps or if you need further assistance.