cancel
Showing results for 
Search instead for 
Did you mean: 

reset password not working

SusanOrlando
Newcomer
Newcomer

I need to reset my password.  When I click the reset password link, it does not take me to the correct page.  Instead, it takes me to "my meetings".  I have tried this multiple ways, clicked the link from different pages and sites, tried typing in the address.  Nothing works.  I cannot get to any page that will allow me to reset my password. Help please!

3 REPLIES 3

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hi, @SusanOrlando.,

 

Are you logging in with a Username/Password?  If so, are you changing it from this part of your Profile page on Zoom.us?

Ray_Harwood_0-1669830303681.png

 

If you are NOT logging in with Username/Password, but are logging in with Google, Facebook, SSO, or some other means... you can't change your other system password here - you have to do that on the system it belongs to.


Ray - Need Zoom Events/Sessions Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

Jeffk
Newcomer
Newcomer

zoom really sucks.  cannot change password. just sends tobtge same stupid link that does noithing!!!!!

 

willjoe2442
Contributor I
Contributor I

How to reset your forgotten Zoom password
Open a web browser and go to zoom.us/forgot_password.
Enter your email address and verify the reCAPTCHA.
Click Send.
You will receive an email with a link to reset your password. 
Enter your new password.
Enter the new password a second time for confirmation.
Click Save.

 

Regards,

Diana