can't create a virtual background.

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2023-06-13
03:28 PM
- last edited on
2023-06-22
10:06 AM
by
RN
My system and photo conform to all the requirements. I have read the articles, but none of what they say to do actually exists in my zoom. And it is _my_ zoom, I'm the acct holder, so this doesn't have anything to do w/an admin not giving me rights. Suggestions?
Also, this seems to be a recurring issue for a lot of users, why can't zoom just post directions that are actually useful?
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Meeting Features
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2023-06-20 03:10 PM
Hey @Egold when you attempt to add an image as a virtual background what is the specific error you're receiving?
Do you also meet the Zoom Virtual Background system requirements?
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2023-06-21 04:18 AM
Yes, I comply w/all the system requirements. No error msg, just none of the options I _should_ be seeing under the Meetings tab. In my Meetings tab, all I have is Upcoming, Previous, Personal Room and Meeting Templates. That's it. None of the personalization option I should have.
As I mentioned in my original post, this is MY acct, there's no admin who could be limiting these options.
Thank you.

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2023-06-21 01:32 AM
In the Meeting tab, navigate to the Virtual Background option (under the In Meeting (Advanced) section) and verify that the setting is enabled. Note: If the setting is disabled, click the toggle to enable it.
Regards,
Diana

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2023-06-21 04:18 AM
The problem is that I don't have any of those options (see attached screenshot).
Thank you.
