remove read.ai

[mg21082]

hi

by mistake i installed/connected read.ai to Zoom

i have removed all join and connected from read.ai for Zoom

and also in Zoom app management i removed read.ai

but read.ai keeps showing as a participant in every meeting i am joining (as host or not)

read.ai support does not provide any solution.

i am using Outlook 365 business

it is very annoying.

can you assist me?

thank

moti

[lisabk]

I am having the same issue.  We do not want Read ai connected to our zoom account. I need assistance from someone who can tell me the steps to remove. 

Thanks!

[barbara241]

Please help I have the same issue and its wasting my time and making me mad. I don't want read.ai yet it keeps joining my meetings. Why should I have to go and kick it out every time? I don't want it.

Working on a mac.

[CarlaA]

Hello @mg21082 @lisabk !

1. Please follow the steps outlined here to Delete Read account

2. If you are still seeing the Read app joining your meetings, take a look at this article: 

• Why is Read still joining my meetings after I told it to stop or if I deleted my account?

Please also note that you may remove an automated meeting tool from a meeting if you do not want the content of that meeting to be recorded. This can be done by clicking the Security icon in the Zoom Meeting window and then clicking Remove Participant. 

Another way to prevent automated tools from joining is to enable a waiting room for your entire account or a specific user.  You would then only admit participants and not the automated tools. 

Let me know if this helps!

[barbara241]

I don't see why I should change my settings for meetings - please instead telel me how to get rid of it - without having to wade through articles either?

[Fernando_RPX]

I'm having the same issue with a couple of users and don't even have Read.AI in the App Marketplace. It got hooked into Zoom via a Teams installation--which was removed, but Read.AI persists.

[MGSR]

Hello @Fernando_RPX!

Welcome to the Zoom Community! We're glad to have you here. 

This is from our Developer Forum: 

Here is a little explanation on WHY Read.ai joins meetings:

• Read cannot join a meeting unless invited by a user. In order for Read to join a meeting, the following steps would need to take place: (i) user creates an account, (ii) user connects a calendar and gives Read permissions, and (iii) user reviews the join settings. If you would like more context on how Read joined a specific meeting, please reach out to support@read.ai for assistance.

• Removing the Zoom app does not stop Read from joining your meetings. You must delete your Read account to prevent Read from joining any meetings, including Zoom meetings and other platforms

• To remove Read completely you will need to delete your Read account which you can do so here: Read AI. If you have trouble logging in to your account or are unsure if you have an account please reach out to support@read.ai for assistance

Here are some steps that you have to take in order to deactivate/delete Read, so it will stop joining your meetings:

• To delete Read, go to https://app.read.ai/analytics/settings/user/other and select “Delete my account”. After deletion, all data is wiped from Read AI’s servers (not recoverable)
• To adjust when Read joins meetings, you can adjust the join preferences at https://app.read.ai/analytics/settings/user/assistant
• To determine if and how reports are shared, you can adjust your Reporting preferences at https://app.read.ai/analytics/settings/user/reporting-

IMPORTANT If you have already deleted your Read account and are continuing to see Read join your meetings, there are only two possible explanations:

1. Somebody else invited to your call is also using Read (note that they don’t need to actually attend the meeting in order to add Read, they just have to be invited)
2. You unintentionally created a second Read account, which is still configured to have Read automatically join your calls

To check which one of these scenarios can be happening, Read will send a message to the meeting chat at the start of the meeting after it joins, listing the name(s) of whoever invited it to the call. If you see your own name listed here, then that would indicate #2 is the explanation. In this case, you should:

• Search your emails for messages from support@e.read.ai (e.g. the “Welcome to Read!” message that goes to all new users)
• Check the address on the “to:” line; this is the primary email address of your Read account
• If you have multiple email addresses, you should check all of your inboxes
• Your account may have been created using single sign-on (SSO) (e.g. login with Microsoft/Google/etc), so make sure to try these options if you aren’t able to login with email+password

If you have any other questions, do not hesitate to reach out to contact Read support since they will be better equipped to assist you!

How to contact Read support

• Send an email to support@read.ai
• Submit a request here: https://support.read.ai/hc/en-us/requests/new