recovering a permanent deleted recording from empty trash

[rangel]

Hi all

one of my users seems to have deleted cloud recordings and emptied the trash - any way to recover those

[IP-Man]

Thank you for visiting the Zoom Community to seek support. Because this case is unique to your Zoom account, I would suggest that you log a problem with Zoom Support at
https://support.zoom.us/hc/en-us/requests/new so support team can check backend if recording is still available in the cloud.

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

[J-Zoom-ATL]

@rangel Meeting recordings are deleted permanently 24 hours after being emptied from the trash. If it has been less than 24 hours, please contact Zoom support with the meeting ID, date, and time to see if it can be recovered. 

Reference: https://support.zoom.us/hc/en-us/articles/4414397195277 

[SecretSauce]

Can admins recover a recording after it's been deleted from trash? @J-Zoom-ATL 

[Ray_Harwood]

Hey, @SecretSauce.  See my answer to your other post here:

https://community.zoom.com/t5/OnZoom/Recording-Deleted-From-Trash/m-p/131115/highlight/true#M2869