cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

please move this window away from the shared application

pen2
Newcomer
Newcomer

‎2024-09-17 10:54 PM - edited ‎2024-09-23 09:58 PM

When I share my screen, the overlapping parts turn black. I want to avoid this. Please tell me how to avoid it. I am using a Lenovo ThinkPad X13. Thank you very much.

 

----------------

Solved.

The problem was that the graphics card driver provided by the computer manufacturer was outdated.

The problem was solved by applying the latest Intel driver.

Topics:
6 REPLIES 6

ucjudgo
Newcomer
Newcomer

‎2024-09-19 05:36 AM

Same issue here. Please someone help.

0 Likes

MGSR
Community Moderator | Employee
Community Moderator | Employee
In response to ucjudgo

‎2024-09-24 11:00 AM

Hello @ucjudgo!

Welcome to the Zoom Community! We're glad to have you here.

Kindly check out this article for troubleshooting black/grey boxes when screen sharing.

Please let us know if you need further assistance.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
0 Likes

ucjudgo
Newcomer
Newcomer
In response to MGSR

‎2024-09-24 11:18 PM

Hi Mark,

I installed the hardware driver you recommended and problem solved.

Thank you so much!

 

0 Likes

D-Jay
Newcomer
Newcomer
In response to MGSR

‎2025-12-17 02:40 PM

This does not get resolved for me I still see message " please move this window away from the shared application

" pausing ppt presenters view and unable to view notes instead actual PPT file shows up if I try to resume. Tried updated drivers for display monitors through Intel latest updates but still does not resolve this problem. 

 

0 Likes

D-Jay
Newcomer
Newcomer
In response to MGSR

‎2025-12-17 02:49 PM

I even updated graphics card drivers through Intel latest updates this does not resolve for me.

Whenever I share the PPT presenterview mode, I keep getting message " please move this window away from the shared application" and the slideshow pauses. if I try to resume it restore the actual PPT file appears,  not the presentation slide, this avoids (1) slide show (2) not able to view notes during slide show.  

 

I thought it was MS Powerpoint issue however Microsoft has given clear explanation itoom meetings settings, @zoom Support are there any solutions ???

0 Likes

D-Jay
Newcomer
Newcomer

‎2025-12-17 02:47 PM

I even updated graphics card drivers through Intel latest updates this does not resolve for me.

Intel® Graphics Driver 32.0.101.5972 (WHQL Certified)  or the latest driver

does not work for me.

 

Whenever I share the PPT presenterview mode, I keep getting message " please move this window away from the shared application" and the slideshow pauses. if I try to resume it restore the actual PPT file appears,  not the presentation slide, this avoids (1) slide show (2) not able to view notes during slide show.  

 

I thought it was MS Powerpoint issue however Microsoft has given clear explanation itoom meetings settings, @zoom Support are there any solutions ???

0 Likes