my login is not working in zoom client/app but it works in web

[augiethepogi]

Hello Zoom Guru's

any inputs why my login is not working in zoom client/app but it does work if it is in web

Thanks

[Frank_TB]

Hello,

I don’t know, but here are some ideas.

Do you have, or have you ever had your more than 1 Zoom account?  Are you certain that you are logging into the exact same account from the client and the web based log in?

Perhaps your operating system or a password manger is filling in the wrong details for the desktop client?

Your desktop app cache might be corrupted in some way?  Zoom has a special uninstaller  called “Clean Zoom” than will remove the application and all associated hidden files. You could then reinstall and see if this clears up the issue.

You could try clearing your Zoom cache and cookies.

https://support.zoom.us/hc/en-us/articles/7970865190285-Clearing-Zoom-cache-and-cookies 

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-applicati... 

Hopefully, someone else chips in with a better answer.

Regards

If my reply helped, don't forget to click the accept as solution button!

[augiethepogi]

i have reinstalled my zoom twice already the second one includes deleting the folder in programfiles/data.  for the credential manager however there is none relating to zoom

[Frank_TB]

Sorry my ideas did not help you.

 I suggest you submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)  
Regards

If my reply helped, don't forget to click the accept as solution button!

[augiethepogi]

thanks Frank, I also tried the all the steps suggested on the links you provided, including the CleanZoom, but no luck