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Frederico
Newcomer
Newcomer

When I turn on zoom my image don't show. It stays black. I can see other persons in the meeting, but my image don't show. What is happening. 

Does someone can help me?

Thanks

2 REPLIES 2

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello @Frederico,


Welcome to the Zoom Community! We're glad to have you here.

Just to confirm, when you're sharing your video, does it only display a black screen or is your profile picture not appearing?


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hi @Frederico. I just want to follow up if your concern has been resolved or if you need further assistance. 


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?