Zoon crashes | Community

Newcomer

Question

Zoon crashes

Forum|Forum|4 years ago
September 28, 2021
1 reply
0 views

I bought a new Dell inspiron laptop and my weekly meeting crushes when I launch it on the app or browser. The same meeting worked just fine in my old Acer computer.

After I launch the meeting the app closes itself after a few minutes, and tries to connect automatically, and again crashes after it opens. I thought it was the camera, but no. Have tried uninstalling, restarting, reinstalling, restarting, but no. My windows is up to date as well...

Community Champion | Customer

You are right to have checked your Windows Updates.

Have you also checked for Dell updates at https://www.dell.com/support/home/en-us

Are you the Meeting Host, or a Participant?

What Browser are you using - and is it up to date?

What version of the Zoom app are you using - and is it up to date?

Are you using WiFi - and if so are you able to test on a wired network connection to your router instead?

Are you running on battery when this happens - or plugged into power?

Is the time after which it disconnects (a few minutes) consistent, or variable?

Rupert