Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.
Register nowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI CompanionUser groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.
Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!
2021-09-28 10:05 AM
I bought a new Dell inspiron laptop and my weekly meeting crushes when I launch it on the app or browser. The same meeting worked just fine in my old Acer computer.
After I launch the meeting the app closes itself after a few minutes, and tries to connect automatically, and again crashes after it opens. I thought it was the camera, but no. Have tried uninstalling, restarting, reinstalling, restarting, but no. My windows is up to date as well...
2021-09-28 10:13 AM
Hi @tamig
You are right to have checked your Windows Updates.
Have you also checked for Dell updates at https://www.dell.com/support/home/en-us
Are you the Meeting Host, or a Participant?
What Browser are you using - and is it up to date?
What version of the Zoom app are you using - and is it up to date?
Are you using WiFi - and if so are you able to test on a wired network connection to your router instead?
Are you running on battery when this happens - or plugged into power?
Is the time after which it disconnects (a few minutes) consistent, or variable?
Rupert