cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Zoom throttles my internet speed

bengrimm7
New Member
New Member

For the last 4 months or so, when I use Zoom, it completely obliterates my internet connection, making the video freeze for several minutes at a time. Video meetings are essentially impossible, and since I work remotely as a consultant it has been an enormous headache. Within seconds of starting a meeting, I get a notification that my internet is unstable and the audio and video freeze to the point where I have to end the meeting.

 

My typical internet speed is very, very fast: 600-700 mbps download and 300-400 mbps upload. When I use Zoom, the download speed falls to 2-8 mbps and the upload under 1.... I am not exaggerating. In other words, Zoom reduces my connection speed by literally 99%. Turning off the video makes no difference. My internet speed remains throttled even after I close the Zoom meeting. I have to restart my entire computer to get my normal speed back.

 

I have tried removing and reinstalling the app completely and it did nothing to help. I have searched in vain online for help but only found a few other people with the same problem as me, but no solution. I am on a Mac running Sonoma 14.6.1. Zoom is completely updated. I am at the point where I am going to cancel my subscription because the app is functionally unusable.

0 REPLIES 0