cancel
Showing results for 
Search instead for 
Did you mean: 
2025 CMX Awards

The Zoom Community has won Best Customer Support Community in the 2025 CMX Community Industry Awards!

Celebrate with us

fail the convert recording file

Jay32
Newcomer
Newcomer

I'm using the free version of Zoom, and sometimes I record during meetings. After the 40-minute first meeting, the recording takes some time to convert, and if the second meeting ends during the conversion, the second meeting recording says that conversion failed and says, "Please convert this recording later in Meeting->Recorded." I can't find that part. No matter how much I search and try, I can't figure it out, so I'm asking. Zoom was told that there is a recording tab in the meeting tab, and that there is a recording that was recorded but not converted, but I can't find the recording tab in the meeting tab. I also received another answer saying, "if the file failed to convert then the files are in the same place as recordings. Folders docs->zoom and then name and date of meeting.", but I can't find that on my PC either.

0 REPLIES 0