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Zoom recordings fail to load

seletts
Newcomer
Newcomer

‎2022-05-25 01:49 PM

I have recorded meetings, but when I go to Meetings>Recordings, all I get is the loading timer. This has been going on for days. How do I access my recordings when nothing on the Recording page will load?

3 REPLIES 3

PatrickK
Newcomer
Newcomer

‎2022-05-25 02:40 PM

I've had it happen where the recording gets stuck processing.  I called support and they were able to restart the process, the recording was available within the hour, though it could have taken up to 24 hrs.

0 Likes

LHW1
Newcomer
Newcomer

‎2025-02-04 06:28 AM

I have the same problem. Anyone able to fix this without having to call in?

0 Likes

MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2025-02-13 08:37 AM

Hello there, 

I'm sorry for the late response and inconvenience.

Please clearing your browser cache and cookies.

If it still does not load kindly try using a different browser.

Please let us know if this helps or if you need further assistance. 


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
0 Likes