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Salesforce CTI integration fails to load iframe due to X-Frame-Options restriction

IKE12
Newcomer
Newcomer

‎2025-07-09 11:51 PM

Hello,

 

We are trying to integrate Zoom Phone with Salesforce using the Zoom for Salesforce Lightning CTI adapter.

 

Current configuration:

 

  • CTI Adapter URL: https://zoom.us/lightning/zoomphone/lightning.app
  • Permissions sets assigned (Zoom Phone User)
  • Zoom Marketplace app authorized
  • Phone number assigned and active
  • User email address matches between Salesforce and Zoom
  • Clickjack protection disabled on Salesforce

 

 

Issue:

When opening the Phone component, we get the following error:

Refused to display 'https://zoom.us/' in a frame because it set 'X-Frame-Options' to 'sameorigin'.

 

Additionally, there is a 404 error:

Failed to load resource: the server responded with a status of 404

 

Question:

Does this require any special configuration or account-level activation on the Zoom side to allow iframe embedding for Salesforce CTI? Could you please advise the next steps to resolve this?

 

Thank you.

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