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Zoom plugin installed online but the icons never show up

UnivAdmin2023
Newcomer
Newcomer

‎2023-06-26 02:06 PM

Recently the online version of Microsoft Outlook has been updated to the "new" version of Outlook. I believe this may be related to the problem we are having.

 

We've tested multiple users, and they can not see the zoom icon when scheduling a meeting using the online version of Outlook. We can add and remove the "Zoom for Outlook" add-in from the "Get Add-ins" button but it does nothing. At no point will zoom be available to use in the Outlook 365 web version when creating new "events."

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