VDI Question

[Para-e00]

I have users that connect to a server via Parallels for a remote desktop. They complain about call lag when calling another Zoom user with a desktop on the server. Would Zoom VDI be a solution for them? From what I understand there is a VDI Workplace installer like the Zoom client that goes on the server and a VDI plugin that is installed to the users local machine so all VOIP processing gets done on the local laptop? 

[jaron]

Honestly, I would never recommend VDI, especially for VDI to VDI calls.  You're sending your audio across the internet to another computer, which then relays that audio across the internet to Zoom, which then relays that audio across the internet or PSTN to the remote end, which may then be on another VDI that is then going to relay it across the internet to another user's computer.  You're just building in needless lag simply due to the processing requirements.  If the user is working on a PC, have them install the Zoom client on their PC and log into Zoom outside of the VDI session.  That's my best recommendation.  It will be a much better experience.

If this helped, please consider marking it as the solution. 😊

[tommy]

Hello, thank you for your question.

Zoom VDI was specifically designed to address issues like the one you're experiencing. In a supported environment, the Zoom VDI client is installed on the virtual desktop, while a lightweight plugin is installed on the user's local device. These components work together to offload audio and video processing to the local machine, significantly improving the overall Zoom experience in virtual desktop environments.

However, at this time, Zoom VDI only supports Citrix, VMware Horizon, Microsoft AVD/WVD, AWS Workspaces, and Teradici. Unfortunately, Parallels is not currently supported.

That said, we’re always open to feedback. If you're able to share more details—such as your use case and the number of users leveraging Parallels for Zoom—we’d be happy to bring it to the attention of our product team for internal review and potential consideration in our future roadmap.

Best,
Tommy

[CyberBot]

I installed v6.5.10 VDI plugin for my VMWare Horizon Omnissa VDI Client. Updated the VMWare Client to latest version.

However, I am getting plugin error on zoom settings statistics. It shows that the latest plugin version supported is 6.3.

How can I uninstall v6.5 and install v6.3 plugin?

[RogerX]

Hi CyberBot,

In order to make Zoom VDI Client and plugin functional, plugin version should match VDI Client version. 

In your case, it seems your Zoom VDI Client version is 6.3.x, but you installed 6.5.x VDI Plugin. 

You can use following ways, (both ways need admin privilege)

1. Manually uninstall 6.5.x VDI plugin and install 6.3.10. (You can get download file via https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063810)

2. Install Plugin management 6.5.10 in your local machine side, https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058507, (By default if you installed Zoom Universal plugin, plugin management is also installed. ) Then set up policy "AllowDowngrade=1" in your local machine,  https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064784,(Note you need to have admin privilege), and then just need to follow up with instruction from Zoom VDI client after connect to VM, plugin auto update will pop up dialog to indicate you downgrade.