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Zoom keeps crashing

tlfa
Newcomer
Newcomer

Zoom keeps crashing within seconds of opening it. I have done very last suggestion I can find. I've updated drivers, uninstalled and reinstalled, all updates, CleanZoom, etc. It still crashes. I can't get tech support on the line. Nothing works. What can I do? How can I actually get help or fix this?

2 REPLIES 2

Tash_Balaguer
Zoom Employee
Zoom Employee

Hi @tlfa 

If your Zoom keeps on crashing, there are several troubleshooting steps you can take to resolve the issue. First, Restart your computer and uninstall the Zoom client. Then, reinstall the latest version from the Zoom Download Center. Should the issue persists, I highly recommend creating a Support Ticket so we can have our experts troubleshoot it further.

tlfa
Newcomer
Newcomer

I’ve done all that 3 times now. I’d love to open a support ticket if you could provide me a link. I couldn’t find it in your website and when I did chat it didn’t offer any help.