Zoom crashing

[pierremigner]

Zoom keeps on crashing. I get the following error message:

"CreateRenderTargerView fail"

I have uninstalled and re-installed Zoom on my computer many times.

I run on Windows 10 64bit

Any suggestion ?

[Rupert]

Hi @pierremigner 

Is this when you open Zoom at all, or when you try to start, or you are in, a Meeting?

Does this happen immediately, or after some time?

Rupert 

[pierremigner]

Happens when I am in a meeting. It also happens fairly quickly after the meeting starts

[Rupert]

Can you try changing your Video Rendering and Video Rendering Post Processing Methods, and trying with the various Hardware Acceleration options shown below disabled. Maybe cycle through the different options available.

These are in your Video Settings in Zoom, under the Advanced button: 

Maybe just try different mixes of these settings to see if anything makes a difference:

[JerseezyKat]

Happens all the time?

[JerseezyKat]

Can anyone help I am tired of trying to get help for this problem of crashing