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Zoom crashes

shay_tsaban
Newcomer
Newcomer

ver 6.7

Mac os tahoe 26.3

The last time you opened zoom.us, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?

and then nothing happnes no matter how much i try

10 REPLIES 10

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

Try uninstalling Zoom using the built in uninstaller. Then, reboot ypur computer and download and install Zoom again and see if that fixes the issue.

 

Screenshot 2025-12-19 at 10.30.46.png

 

Regards

If my reply helped, don't forget to click the accept as solution button!

fval
Newcomer
Newcomer

I have the same experience. The crash reports mentioned "ZoomProxy::ProxyProvider::CZoomProxyDetectThread::GetProxyForURL" and if I disable "Auto proxy discovery" on my network interface, I'm able to launch the application.

Try telling your device not to crash. It worked for me.

hkgrob
Newcomer
Newcomer

Same. Immediate crash on run

kimpton
New Member
New Member

I have the same issue, uninstalling and reinstalling will not do anything.

kimpton
New Member
New Member

@ Frank_TB not sure how we can even run the inbuilt uninstaller as Zoom instantly crashes.

Frank_TB
Community Champion | Customer
Community Champion | Customer

I see. You can uninstall using the traditional method of dragging an app to the trash and emptying the trash.

 

Regards

kimpton
New Member
New Member

yeah tried that, same thing happens.

WilliamPakker8
New Member
New Member

That sounds frustrating to deal with
App crashes like this can stop work completely
The website or app should at least show an error
Hopefully an update or reinstall fixes it soon

fval
Newcomer
Newcomer

In my default WiFi connection, the proxy config is shown with scutil as

scutil --proxy
<dictionary> {
  ProxyAutoConfigEnable : 1
  ProxyAutoConfigURLString : http://wpad/wpad.dat
  ProxyAutoDiscoveryEnable : 1
}

In this state, the crash is immediate. As long as auto-discovey is disabled, zoom will launch.

 

Disabling it (via Preferences or the command-line "networksetup -setproxyautodiscovery Wi-Fi off") consistently permits the app to run.